Privacy Policy

Vetzilla is a multi-tenant SaaS platform for veterinary clinic management, incorporated in Mexico. In the context of data protection law, Vetzilla acts as a data processor on behalf of each veterinary clinic (the data controller) that uses our platform.

Contact: [email protected]

2.1 Account and Staff Data

• Names, email addresses, and phone numbers of clinic staff
• Role assignments and permissions within the platform
• Login history and session data

2.2 Client and Patient Data (entered by your clinic)

• Names, contact information, and addresses of pet owners
• Animal patient records: species, breed, age, weight, medical history, diagnoses, treatments, and vaccinations
• Appointment history and clinical notes

Vetzilla only handles veterinary (animal) health data. We do not process human health records regulated by health privacy laws applicable to individuals.

2.3 Billing and Financial Data

• Invoice records and payment history stored by our payment processor (Stripe)
• Subscription plan details
• Payment method metadata processed by third-party providers

2.4 Technical and Usage Data

• IP addresses for access logs
• Access logs
• Error reports

2.5 Communications

• Support requests and email correspondence

The processing of your data is carried out under the Ley Federal de Protección de Datos Personales en Posesión de los Particulares (LFPDPPP).

• Operation: Providing, operating, and maintaining the Service
• Management: Processing transactions and managing subscriptions
• Communication: Sending service notifications (maintenance, security alerts, billing)
• Support: Responding to requests for technical assistance
• Optimization: Improving the platform using aggregated and anonymized data
• Compliance: Addressing legal obligations and preventing fraud

Vetzilla does not sell your personal data and does not use it for third-party advertising purposes.

We do not commercialize your information. We share data only with the following strategic partners:

• Payments: Certified payment processors for billing
• Monitoring: Error detection services in production environment

All our sub-processors are contractually obligated to process data under our strict instructions and with robust security measures.

Legal Disclosures: We may disclose data when strictly required by law, court order, or to protect the legal integrity of the platform.

Upon expiration of these periods, data is securely and irreversibly deleted.

• Encryption: Protection in transit (TLS/HTTPS) and at rest
• Access control: Role-based access strictly limited to necessary personnel
• Monitoring: Periodic security assessments and incident response protocols

We do not use advertising cookies.

• Mexico (LFPDPPP): ARCO rights — Access, Rectification, Cancellation, and Opposition
• Brazil (LGPD): Confirmation, access, portability, and deletion
• Colombia (Law 1581): Knowledge, update, and rectification
• Argentina (Law 25.326): Access, rectification, and deletion
• European Union (GDPR): Access, erasure, limitation, and portability

Email us at [email protected]. We will respond within a maximum of 20 business days.

Vetzilla operates primarily in Latin America. For transfers outside your country of origin, we guarantee protection through:

1. Standard contractual clauses
2. Data processing agreements with sub-processors
3. Assessment of adequacy decisions

Our service is exclusive to professionals over 18 years of age. We do not collect data from minors. If you detect an error in this regard, contact us for the immediate deletion of the information.

We reserve the right to update this document. We will notify any material changes via email or within the app 14 days in advance.

• General Inquiries: [email protected]
• Privacy & Deletion Requests: [email protected]