Privacy Policy

 

Last updated: April 9, 2026

1. Who We Are

Vetzilla is a multi-tenant SaaS platform for veterinary clinic management, incorporated in Mexico. In the context of data protection law, Vetzilla acts as a data processor on behalf of each veterinary clinic (the data controller) that uses our platform.

For questions regarding this policy, please contact us at privacy@vetzilla.net.

2. Data We Collect

We collect the following categories of data:

2.1 Account and Staff Data

– Names, email addresses, and phone numbers of the clinic staff

– Role assignments and permissions within the platform

– Login history and session data

2.2 Client and Patient Data (entered by your clinic)

– Names, contact information, and addresses of pet owners

– Animal patient records: species, breed, age, weight, medical history, diagnoses, treatments, and vaccinations

– Appointment history and clinical notes

Note: Vetzilla only handles veterinary (animal) health data. We do not process human health records regulated by health privacy laws applicable to individuals.

2.3 Billing and Financial Data

– Invoice records and payment history are stored by a Data Processor (Stripe).

– Subscription plan details

– Payment method metadata is processed by third-party providers

2.4 Technical and Usage Data

– IP addresses for access logs

– Access logs

– Error reports

2.5 Communications

– Support requests and email correspondence

3. Legal Basis for Processing

We process your data under the following legal bases:

Purpose Legal Basis
Account and staff data Performance of contract (provision of the Service)
Client and patient records Performance of contract on behalf of your clinic
Billing data Legal obligation (tax and accounting requirements)
Technical/usage data Legitimate interest (service improvement and security)

Note for users in Mexico: The processing of your data is carried out under the Ley Federal de Protección de Datos Personales en Posesión de los Particulares (LFPDPPP).

4. How We Use Your Data

We use the information collected for the following specific purposes:

      • Operation: Providing, operating, and maintaining the Service.

      • Management: Processing transactions and managing subscriptions.

      • Communication: Sending service notifications (maintenance, security alerts, billing).

      • Support: Responding to your requests for technical assistance.

      • Optimization: Improving and developing the platform using aggregated and anonymized data.

      • Compliance: Addressing legal obligations and preventing fraud.

    Important: Vetzilla does not sell your personal data and does not use it for third-party advertising purposes.

    5. Data Sharing and Sub-processors

    We do not commercialize your information. We share data only with the following strategic partners:

    Infrastructure Providers (Sub-processors)

        • Payments: Certified payment processors for billing.

        • Monitoring: Error detection services in the production environment.

      All our sub-processors are contractually obligated to process data under our strict instructions and with robust security measures.

      Legal Disclosures

      We may disclose data when strictly required by law, court order, or to protect the legal integrity of the platform.

      6. Data Retention

      Data Type Retention Period
      Active account data Duration of subscription + 30 days after cancellation
      Billing records 5 years (Mexican tax requirement)
      Technical logs 90 days
      Support correspondence 2 years
      Deleted account data Permanent deletion within 30 days

      Upon expiration of these periods, data is securely and irreversibly deleted.

      7. Data Security

      Your information is protected by state-of-the-art protocols:

          • Encryption: Protection in transit (TLS/HTTPS) and at rest.

          • Control: Role-based access strictly limited to necessary personnel.

          • Monitoring: Periodic security assessments and incident response protocols.

        8. Cookies and Tracking

        Cookie Type Purpose Consent
        Essential Authentication and security No (Required)
        Functional Interface and language preferences No (Required)
        Error Reporting Service improvement and error control No (Required)

        We do not use advertising cookies.

        9. Your International Rights

        You have control over your data according to your jurisdiction:

            • Mexico (LFPDPPP): ARCO rights (Access, Rectification, Cancellation, and Opposition).

            • Brazil (LGPD): Confirmation, access, portability, and deletion.
            • Colombia (Law 1581): Knowledge, update, and rectification.

            • Argentina (Law 25.326): Access, rectification, and deletion.

            • European Union (GDPR): Access, erasure, limitation, and portability.

          How to exercise them? Email us at privacy@vetzilla.net. We will respond within a maximum of 20 business days.

          10. International Transfers

          Vetzilla operates primarily in Latin America. For transfers outside your country of origin, we guarantee protection through:

              1. Standard contractual clauses.
              2. Data processing agreements with sub-processors.
              3. Assessment of adequacy decisions.

            11. Children’s Privacy

            Our service is exclusive to professionals over 18 years of age. We do not collect data from minors. If you detect an error in this regard, contact us for the immediate deletion of the information.

            12. Changes to this Policy

            We reserve the right to update this document. We will notify any material changes via email or within the app 14 days in advance.

            13. Contact and Claims